Refund Policy – Tavel Supply
At Tavel Supply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 7 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in the original packaging.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again and contact your payment provider. Processing times may vary depending on your bank or card issuer.
Non-Refundable Items
Certain items may not be eligible for refunds, including items on sale or promotional items, unless they arrive damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item. We will offer a replacement or a full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
For any questions or support, contact us at:
[email protected]
